Shipping & Refunds
The prints ship directly from my supply partner. My supply partner ships from the USA, Canada, UK, Australia, Spain, Latvia and Japan - always the location closest to you in order to avoid emissions, yay!
Estimated times of arrival:
2-8 business days
The affirmation cards and notebooks ship from Vienna.
Austria: Austrian Post: 2-8 business days
Majority of Europe: 5-14 business days
United States & Canada: 8-25 business days
Rest of the World: 8-25 business days
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Preferable returned in same packaging as received.
* We do not cover shipping fees for a return *
Refunds for returns
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will not be refunding shipping fees, item cost only.
Shipping
To return your product, please first email info@valeriesoleil.com
Include your order number in the email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds or replacements for damaged items
If an item arrived damaged in transit, you are eligible for a free replacement or a partial refund of item cost depending on severity of the damage. Please email a photo of damage, and order number to info@valeriesoleil.com
Item not delivered by your local post
If your order was not delivered by your local post as no-one was home or the parcel was not picked up by the customer from the post in time, usually it will automatically return back to us. In this case, once we receive the parcel back, you are eligible for a refund of your order minus the shipping fee. Alternatively, you can request for your order to be shipped again, in which case the shipping fee again will have to be covered by the customer.
Refunds or replacements for items deemed as lost in transit
If the parcel is deemed as lost in transit, of course we will either refund your order in full OR arrange for a replacement order to be sent.
Alternatively, if once you finally receive the parcel and you choose not to keep your order and would like a refund, it can be returned back to us..
Incorrect item received
If you received an incorrect item by our mistake, we will cover all costs for the correct item to be sent out. If you want to keep the incorrect item we will offer a gift card to make up for our mistake.